eDriven Solutions

Prior to building a complete Customer Relationship Management Package for you that will expand with the challenges and growth of your organization, eDriven Solutions performs a thorough Process@nalysis of your Marketing,Sales and Customer Service Processes and Information Flow.

A comprehensive process@nalysis will consist of and deliver the following items:

• Meetings with management to establish the goals and objectives
• Meetings with end-users to understand everyday use and real world application
• Define and document the unique sales process of your organization
• Define and document the flow of information within the organization
• Identify additional custom need of the software
• Identify any integration needs with existing legacy/accounting/customer service software
• Analyze the set up of your network and hardware systems
• Discover the technical needs of the project based on your internal resources
• eDriven Solutions' technical group will meet with your technical experts to define an achievable workflow and to review the requirements of the implementation

Upon completion, a comprehensive statement of work will detail how the CRM package will be customized to meet your goals and objectives.
The Statement of work will:

• Provide feedback and information received from the Process@nalysis
• Provide a ”blueprint” of a CRM project
• Highlight critical points of the project
• Define resources both internally and external to your organization
• Provide Project team and qualifications of each member
• Provide a Return on Investment chart enabling you to understand the complete impact to your organization
• Outline investment options for a successful implementation

eDriven Solutions utilizes process methodologies and a Return on Investment approach, which offers you high-tech solutions for use in the real world of sales, providing real world and measurable results.

eDriven Solutions is dedicated to maximizing the effectiveness of your organization. Beginning your project by understanding your unique sales process and strategies from a thorough Process@nalysis, we are able to provide our unique guarantee:

• eDriven Solutions will begin by understanding your unique business processes. Not until your business process is defined and documented, can we create the right blend between your business objectives and the technology and begin to measure the success of the program.
• Our commitment to a return on investment approach allows us to focus on your business objectives and then enables us to drive toward the right business and technology solution. The result – defined fixed pricing – no additional charges, no overruns or delays!
• We promise to be “On-Time and On-Budget”. We will develop a project plan and guarantee, in writing, to achieve the plan. The plan includes a project time-line, scope of services, and a solution based on the business objectives of your organization.
• All solutions will balance technology with end-user skills and real-world application. The result – a powerful system built for you and built for results!
• Ultimately, customer service determines our fate. Our ongoing eDrivenSupport™ options allows us to continue to serve you even after the implementation is complete. Our guarantee and the eDriven Solutions Business Process include researching the project success factors of your implementation. The result – constantly ensuring your ROI goals are on target!

Call 513.322.4889 or click here to get started with a free needs analysis.